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Exit Interviews and Surveys (EIS) are tools to gather information about why employees decide to leave an agency.


Exit interview: a one-on-one discussion with the departing employee, in person or by telephone.

Exit survey: an online or paper questionnaire the departing employee fills out.

 

Download guidelines on Exit Interviews and Surveys (PDF)


Download a sample employee Exit Survey (Microsoft Word form)

 

Download a sample Exit Survey for child welfare workers (Microsoft Word form)

 

Develop your own online employee Exit Survey - some inexpensive professional online survey options include:

Download these sample exit interview questions: (PDF)

  1. What did you enjoy most about working with us?
  2. What frustrations did you feel in your position? Why?
  3. What will you miss most about working here?
  4. What could we do to make your replacement’s tenure with us more satisfying?
  5. What are the three (or more) most important changes you would recommend for
  6. your department/this organization to make it better?
  7. Would you recommend our agency to friends or relatives looking for a job? Why or why not?
  8. The extent to which supervision:
  • Provided recognition on the job
  • Developed cooperation and teamwork
  • Encouraged and listened to suggestions
  • Resolved complaints and problems
  • Followed policies and practices
  • Met my needs for coaching and mentoring
  • Provided helpful feedback and performance evaluations

        9.    Did you know what was expected of you at work?

        10.   Did you have the materials and equipment to do what you did best every day?

        11.   At work, did you have the opportunity to do what you do best every day?

        12.   In a typical week, did you receive recognition or praise for doing good work?

        13.   Did your supervisor, or someone at work, seem to care about you as a person?

        14.   Was there someone at work who encouraged your development?

        15.   At work, did your opinions seem to count?

        16.   Did the mission/purpose of your agency make you feel your job was important?

        17.   Were your co-workers committed to doing quality work?

        18.   Did you have a best friend at work?

        19.   In the last six months, has someone at work talked to you about your progress?

        20.   This last year, have you had opportunities at work to learn and grow?